In order to receive a telephone or video interactive phone (VIP) call, friends and family members must validate their telephone number by setting up an account through ICS Corrections' billing agent ICSolutions.

Once an account is created, you will then select "Validate Phone Number" from the "What would you like to do?" drop down menu. Friends and family members will be required to provide a credit/debit card number (for authorization purposes only), be in possession of the phone you wish to validate and be capable of receiving a text message.

Once your number is validated, you will be eligible to receive both telephone and video interactive phone (VIP) calls. The entire online phone number validation process typically takes less than 5 minutes.

If a valid credit/debit card or cell phone are not available, you can validate your telephone number by emailing a copy of a valid telephone bill and government issued ID to customer@icsolutions.com or via mail to the following address. Phone number validation requests sent in by mail typically take 5 to 7 business days to process.

• ICSolutions
• Customer Service
• 2200 Danbury St
• San Antonio, TX 78217

If friends and family members want to pay for telephone or video interactive phone (VIP) calls, a Prepaid account can be easily set up through ICS Corrections' billing agent ICSolutions at 888-506-8407 or www.icsolutions.com. Although you may fund an account at any time, you will not be eligible to receive telephone or video calls until your phone number has been validated.

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There are Three Ways to Purchase Prepaid Services:

1. Online: The fastest and easiest way to purchase prepaid calling (phone and video) services is by using the Online Payment Processing Service. This service allows you to conveniently purchase prepaid calling services using a credit or debit card. As soon as your payment is complete, you will have access to the services just purchased.
2. By phone: Toll-free customer service is available 24/7/365 at 888-506-8407. During your first accepted call you will automatically be given the opportunity to set up an account over the phone with a customer service representative. During future calls, you will also be given the opportunity to purchase additional calling time when your Prepaid balance becomes low.
3. By mail: To purchase prepaid calling services using a certified check or money order (personal checks are not accepted), please mail to:

• ICSolutions
• Customer Service
• 2200 Danbury St
• San Antonio, TX 78217

When purchasing prepaid calling services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number to which you wish to receive calls.

The new communication system allows for you to add money to the AIC's communications account, which they can use to pay for calling and tablet services.

• Web = credit/debit card payments only.
• Lobby kiosk = cash or credit/debit card payments.
• Lockbox = personal/cashier's check or money order.
• Walk-In Location = cash only.

* Lobby kiosks are located in the facility lobbies at: CCCF, CRCI, OSP, OSCI, SCI, DRCI, PRCF, SRCI, EOCI, TRCI, and WCCF.

Cashier's checks or money orders are processed within 48 hours of receipt. For personal checks, processing time will be within 7-10 days of receipt.

Friends and family members can communicate with AICs through ICS Corrections' electronic messaging system, provided through CorrLinks.

ICS Corrections offers deposit services to fund an AICs trust or communications account. These services are provided by ICS Corrections' billing partner Access Corrections.

1. Online: The fastest and easiest way to purchase prepaid calling (phone and video) services is by using the Online payment processing service. This service allows you to conveniently purchase prepaid calling services using a credit or debit card. As soon as your payment is complete, you will have access to the services just purchased.
2. By phone: Toll-free customer service is available at 866-345-1884.

• Web = credit/debit card payments only
• Phone = credit/debit card payments only
• Lobby Kiosk (coming soon)
• Walk-In Location = cash only

Walk in funding is available at Dollar General, Family Dollar, 7 Eleven or online at the link below.

ICS Corrections offers deposit services to fund an AICs trust or communications account. These services are provided by ICS Corrections' billing partner Access Corrections.

You can learn more about funding Trust Accounts here.

It may take up to 7 business days

Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are processed on the same day requested, typically within 15 minutes.

Written requests can be mailed to:

• ICSolutions
• Customer Service
• 2200 Danbury St
• San Antonio, TX 78217

• Include your name, address and the phone number associated with the Prepaid account.
• Please allow up to two weeks for refunds by mail to be received.

Prepaid is the easiest way to receive calls and manage cost. Alternately, a separate monthly bill can be sent directly to your office (Direct Billing). To set up a direct billing arrangement, call 800-464-8957. To learn more about prepaid, click here.
Direct billing is available only to attorneys and bondsmen.

Yes. If you elect to close a Prepaid Account, you may request a refund of an unexpired balance.

Prepaid Account phone services expire six months from the date of your last purchase, unless otherwise required by law. If you elect to close a Prepaid Account, you may request a refund of an unexpired balance. To request a refund by phone, call 888-506-8407. Customer Care Representatives are available 24 hours a day, 365 days a year.

You may also submit your request via our Contact Form, or in writing to:

• ICSolutions
• Customer Service
• 2200 Danbury St
• San Antonio, TX 78217

Be sure to include your name, address, and the Prepaid Account phone number with an e-mail or mail-in refund request.

Any unexpired prepaid funds paid to the previous communications provider cannot be used on the new ICS Corrections communications system. If you have not utilized all existing unexpired funds prior to the system change, you may submit a refund request to the previous provider by calling 866-516-0115.

The prepaid calling services are only available for U.S. based or Canadian numbers. Validated international numbers can only be dialed and paid for using an AIC's Communications Account.

Please send the information located below to customer@icsolutions.com:

• Telephone number(s) to be validated – Please include country code.
• Dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverage.
• Copy of phone bill which includes your billing address.
• Copy of one of the following: DL/ID/Passport.
• Your current address.

• Yes, as long as you have a U.S. based credit card registered to a U.S. based address.
• It is important to note that ICS is not responsible for poor quality issues related to a VOIP line and refunds will not be made for poor connection quality.

The prepaid calling services are only available for U.S. based or Canadian numbers. Validated international numbers can only be dialed and paid for using an AIC's Communications Account.

To fund an AIC's Communications Account when located internationally, you may send a money order or cashier's check from a U.S. based bank in U.S. dollars and mail it to the facility at the address located below.

• Access Corrections
• Oregon DOC AIC Communication Payments
• PO Box 12486
• St. Louis, MO 63132

• Please include AICs Name, SID Number, and facility in which they are located.

All international calls are paid for by the AIC’s Communication Account.

The calling rates for international calls are changed quarterly to comply with the FCC regulatory requirements. The updated rates are based on the actual cost to connect calls to each individual country plus $0.09 per minute.

International calling rates vary by country.

For current country-specific rates, click here.

Friends and family members can communicate with AICs through ICS Corrections' electronic messaging system, provided through CorrLinks.

Friends and Family members cannot initiate email communication with AIC's and must wait until they receive an invitation with an identification code to set up an account.

Click the following button to learn how to set up and use your CorrLinks account.

Click the following button to manage your prepaid messaging account.

AIC's can send an email request to Friends and Family members with whom they wish to communicate. The email invitation will include a link to www.corrlinks.com as well as an identification code necessary to set up an account. Once the account is set up you will be able to send and ' receive emails to/from the AIC. Friends and Family members cannot initiate email communication with AIC's and must wait until they receive an invitation with an identification code to set up an account.

You cannot add an Oregon DOC AIC on your own since the contact needs to be initiated by the AIC. Please independently contact the AIC (phone, letter, etc.) and ask them to add your email address which generates an invitation to you with an ID code. You may then log in to your existing CorrLinks account on the website at www.corrlinks.com (not the app) and you will be prompted to enter the ID code. Wait about 30 minutes for the pending status to go away and then you can fund the account balance using the Recharge icon that appears on the main page to fund emails sent to the inmate. After adding the inmate to your account and recharging the balance you can send emails.

You cannot add an Oregon state inmate on your own since the contact needs to be initiated by the AIC. Please independently contact the AIC (phone, letter, etc.) and ask them to add your email address which generates an invitation to you with an ID code. You may then log in to your existing CorrLinks account on the website at www.corrlinks.com (not the app) and you will be prompted to enter the ID code. Wait about 30 minutes for the pending status to go away and then you can fund the account balance using the Recharge icon that appears on the main page to fund emails sent to the inmate. After adding the inmate to your account and recharging the balance you can send emails.

You can learn more about emailing an AIC in the CorrLinks FAQ.

• After you have validated your phone number, you can log into your account at www.icsolutions.com and select “Register for Visitation” from the “What would you like to do?” drop down menu. You will be required to complete all fields.
• Once you are registered, you will be able to schedule a video interactive phone (VIP) call.

You are required to validate your phone number prior to any communications with an ODOC AIC.

For Prepaid customers, please call 888-646-9437. Our representatives can investigate technical problems with your video call, including listening to the recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, internet connectivity issues), our Customer Care Representative can credit video services back to the account that was used to pay for the video call. However, external internet connectivity issues during a video interactive phone (VIP) call will not be refunded.

AICs can file a complaint by leaving a voicemail through the AIC telephone system. ICS Corrections staff will work to resolve the issue and provide feedback to AICs by leaving them a voicemail you can listen to through the AIC phone system.

For Prepaid customers, please call 888-506-8407. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.

Calls can disconnect for a variety of reasons including:

• Accepting call waiting
• Dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverage
• Placing a call on hold
• Security reasons within the facilities

The following restrictions may be applied by the ODOC to AIC calls:

• Limits on length of calls (currently 30 minutes maximum).
• Calling availability hours may vary by facility
• Limits on number of calls to the same number in a given length of time.
• Call monitoring, recording, and AIC voice validation (in order to place calls).
• Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
• Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party.

No. Subscribing to a calling plan with one of the discount jail calling services, includes paying for the phone number; however, you will still have to fund the vendor account at www.icsolutions.com in order to receive calls to your validated number. This means you are actually paying more by using these services. ICS Corrections is not associated or affiliated with any of these services in any way.

Please click here to view the rate table.

Yes, once your number has been validated, you may accept calls on your cell phone by setting up a Prepaid Collect account through ICS Corrections' billing partner ICSolutions, by simply following the prompts during your first accepted call or by funding your account at www.icsolutions.com.

Once your number has been validated, you may receive calls paid for by the inmate from their communications (debit) account.

Blocks on Phones

When you receive a call from ODOC AICs, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from ODOC. If a called party blocks their phone number in error, you should call customer service at 888-506-8407 to remove the block.

The AIC phone system has a computerized automated dialer (robo call). Some phone providers may block this type of call. If you think this is happening, you may need to contact your carrier and have them unblock calls from the below numbers associated with the ODOC facilities.

Once your number is validated and funded, you can call 877-831-0390 to leave a voicemail message for an AIC letting them know when you are available to receive a call. Voicemail messages are only $0.50. To leave a voicemail, you will need to have the 4-digit PIN you created when you set up your online account and the AIC's state ID number.