This site provides information on how to receive calls from inmates at the Idaho Department of Correction (IDOC).
IDOC has contracted with ICS Corrections, Inc. to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.
Called parties can establish and fund prepaid calling accounts by phone or internet. Called parties can take advantage of a Prepaid Collect Calling Plan to accommodate calls to cell phones or accounts with credit issues.
Please see Rates, Fees, Available Services, and Frequently Asked Questions below for more information.
Provided through ICS Corrections' billing agent ICSolutions, a Prepaid Collect Calling Plan allows you to receive inmate calls to your specific phone number. No monthly spending Limits.
Or call 888-506-8407.
Money Orders and Cashier's Checks also accepted by mail.
Note: If you accept a call from an IDOC inmate and have not already established a Prepaid Collect Calling Plan, you will receive one complimentary 60-second call and then automatically be given the opportunity to set up an account with a customer service agent.
Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill. Direct Bill customer service is available at 800-464-8957.
Inmate messaging is available through ICS Corrections' partner GettingOut. Create and fund your GettingOut account for you to send messages as well as for the inmate to send a return message using tablets at IDOC facilities. To get started, you will need to know your inmate's IDOC number available on IDOC's website.
To create or manage your account, click here to visit the GettingOut website.
Inmate voicemail is available at IDOC using the same Prepaid Collect Calling Plan used to receive phone calls. Voicemails are one-way only, from outside parties to inmates (inmates may not leave voicemails for outside called parties). Voicemails are up to 2 minutes in length.
To send a voicemail to an IDOC inmate:
| Phone Pricing | |
| Domestic Calls | $0.06 per minute |
| International Calls | *Cost for international calls varies by country. See the FAQ for details. |
| Voicemail (from called party to inmate using Prepaid Collect Calling Plan) | $1.00 per voicemail |
| Tablet Pricing | |
| Free Profile | $0.00 per minute |
| Premium Entertainment Profile | $0.05 per minute |
| Messaging | $0.25 per message |
| F&F Photo | $0.25 per photo - Only friend/family may send photos |
| eCards | $0.25 per eCard |
| F&F Video Message | $0.35 per 30-second video message - Only friend/family may send video messages |
| Video Visitation | $0.16 per minute - Only inmates may initiate video visitation |
| Photo/Message Printing (B/W) | $0.25 per black and white photo/message |
| Photo/Message Printing (Color) | $0.65 per color photo/message |
| Basic App Access Pass | $20.00 per 500 minutes - 50+ basic games, anime, classic movies, wellness, music channels. Expires in 30 days. ($0.04/min) |
| Pluto TV | $15.00 per month - TV and movie streaming |
| Stingray Music Subscription | $18.00 per month - Unlimited monthly music subscription similar to Pandora |
| VP music subscription | $35.00 per month - Unlimited monthly music subscription similar to Apple Music |
| Transaction Fees |
Ancillary transaction fees have been eliminated. No additional fees are imposed by ICS Corrections. Please note that if using Western Union to purchase Prepaid Collect services, Western Union will charge a fee of $5.50 when using its SwiftPay product. |
* Certified check or money order only for purchase by mail; we are sorry, but personal checks are not accepted.
** See also Prepaid Collect refund process and Debit refund process below.
Click here for printable instructions to register for visitation with an existing account at ICSolutions.com.
Click here for printable instructions to create an account and register for visitation at ICSolutions.com.
Click on the IDOC link below for general visiting information for IDOC.
If you are having trouble registering for visitation or scheduling a visit, please contact Visitation Support:
** PLEASE ALLOW THE SYSTEM 12 HRS TO UPDATE AFTER CREATING YOUR ACCOUNT WITH ICS BEFORE ATTEMPTING TO SCHEDULE A VISIT **
You do not have to contact anyone prior to receiving phone calls using Prepaid Collect - on your first accepted call you will be automatically be given the opportunity to set up a Prepaid Collect Calling Plan with a customer service representative. Alternatively, called parties can contact ICS Corrections' billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.
Yes. You may accept calls on your cell phone by setting up a Prepaid Collect Calling Plan through ICS Corrections' billing agent ICSolutions, by simply following the prompts during your first accepted call, or by contacting them at 888-506-8407 or www.icsolutions.com. Debit calling also allows for calls to cell phones.
When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number to which you wish to receive calls.
Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are available on the same day requested, typically within 15 minutes.
Written requests can be mailed to:
Simply call the direct billing line at 800-464-8957.
The calling rates for international calls are changed quarterly to comply with the FCC regulatory requirements. The updated rates are based on the actual cost to connect calls to each individual country plus $0.06 per minute.
International calling rates vary by country.
For current country-specific rates, click here.
Create an account at GettingOut.com. Once the account is set up you will be able to send and receive messages from the inmate and send messages to the inmate.
Once your account is created, you can add funds to your account and begin communicating by sending messages.
Simply sign into your GettingOut account and click on Contacts. Then search for the inamte, click their name, and click Add Contact. You may then begin communicating by sending messages.
eCards are now available as an option when messaging with your loved ones. Sending an eCard costs $0.25.
You will see this option from the GettingOut app on your mobile device.
Click here to learn more about sending messages and photos to an inmate.
No, refunds are not provided for messages or photos that are denied. You pay to send a message with the knowledge that it will be reviewed by DOC staff and may be denied per DOC rules.
When you receive a call from IDOC inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from IDOC.
If a called party pushes the wrong button and blocks their phone number in error, please call ICS Corrections Customer Service at 888-506-8407.
The Inmates complete a concern form provided by IDOC and place it into a drop box for resolution.
The following restrictions may be applied by the IDOC to inmate calls:
Calls can disconnect for a variety of reasons including:
Once prepaid phone services are purchased for a Prepaid Account, calls can be accepted almost immediately thereafter.
Please call our toll-free customer service hotline at your earliest convenience: 888-506-8407. ICS Customer Care Representatives are available 24 hours a day, 365 days a year, to assist with these kinds of issues. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.
